Frequently Asked Questions
Please select a question.
- Which plan is best for me?
- AT&T offers several different plans to meet each customer's needs.
Individual plans are for customers who want one plan per account.
FamilyTalk plans allow families (2-5 mobile numbers) to share minutes and save on one account.
Prepaid plans, aka GoPhone, allow you to get wireless service without a service contract or credit check. There are two GoPhone options: Pay as You Go—pay with prepaid cards, online or by phone—and Pick your Plan—prepay with automatic monthly payments.
Data plans are for PC card modems or customers who are only interested in data—for email, internet and downloadable content. Customers who want both voice and data can get additional data services customized for the device you choose such as MEdia Bundles (for most devices), BlackBerry services, and PDA/Smartphone services. - What is GoPhone®?
- GoPhone prepaid service is wireless made easy. Simply pay in advance for what you need. No long-term contracts, credit checks or surprise bills—just all of the benefits of wireless, without the complications. There are two GoPhone options—Pay As You Go and Pick Your Plan.
Pay As You Go lets you pay for minutes and features using prepaid cards, by phone, or online 24/7. Pick Your Plan lets you pay for a preset number of minutes each month automatically and sends text alerts if your balance gets low. - What is 3G? How do I know if a phone has it?
- 3G stands for “Third Generation” and it represents our latest network technology. 3G has faster data connection speeds (think broadband or WiFi) and higher quality voice and richer graphics, pictures, easy-to-use personalization features, and high-quality video clips through CV, our premier video on-demand service. Look for the Orange 3G fireball logo on our phones to find the latest phones we offer with this technology.
Right now, AT&T's 3G mobile broadband data network is available in most major metropolitan areas. We're working to expand the network so more people in more places can enjoy it soon. - Whom do I call if I am interested in activating service?
- Call Communications Electronics at 1-888-TALK-CEI, call any of our branch locations or simply visit any of our stores. Our sales staff will show you all your options for devices and AT&T rate plans.
- Which accessories are included in the price of my phone?
- The price of your phone includes your phone, the battery and a charger for the battery. Some of our promotional offerings may include additional accessories.
- Which accessories do I need to purchase?
- You are not required to purchase any additional accessories for your phone. You may want to consider purchasing a case and a hands-free Bluetooth headset to make the use of your phone safer and more convenient. Other popular accessories are car chargers and memory cards.
- How do I upgrade my phone?
- With AT&T Upgrade Advantage, you're eligible for savings on a new mobile device every two years, and some plans qualify sooner. If you're an existing AT&T customer looking to upgrade your cell phone, call or visit any of our locations and we can find out if any of your lines qualify for a discount.
Customers who don’t qualify for discounts can usually purchase a new phone at our no-commitment price. - What are Rollover Minutes?
- Rollover Minutes are unused, accumulated, Anytime Minutes that roll over from month to month for up to 12 billing periods. The benefits include the ability to keep unused Anytime Minutes and use them when they are needed. Additionally, you can avoid paying Additional Minute charges by using accumulated Rollover Minutes instead (also known as your Current Rollover Balance).
Rollover Minutes are available on certain individual and FamilyTalk price plans that are $39.99 and above. (See plan details for specifics.) - How do I get things like sports scores, music and ringtones on my phone?
- Ringtones, games, graphics, weather, stocks, email—all of these are accessible or downloadable as data through MEdia Net, AT&T’s mobile internet, or MEdia™ Mall, AT&T’s mobile store. To save money, you can purchase a messaging or MEdia™ Bundle starting at $4.99 per month.
- Can I pay my bill online?
- Absolutely. Just log into or register with myWireless online account management. There you’ll see the status of your account, including billing information, minutes used and more. If your statement is due, just select the Make a Payment button. You can also view past bills or sign up for AutoPay.
